Q: How many times has your branch won the Best Performance Branch (Income) award this year?
A: We've won it four times so far.
Q: As the Branch Manager of the top income-earning branch, what have you done to achieve this? Could you also share how your staff worked together to accomplish this?
A: To become the top income-earning branch, we ensured that new clients conducted thorough market assessments. The Operation Team systematically collaborated on the loan process underwriting to ensure quality loans. Our FO/IFO/CC teams made sure collections were on time by calling clients in advance to remind them. If any clients were facing difficulties, we proactively worked to prevent delinquencies. During disbursements, the Cashier and Admin (Office Staff) provided excellent service. These combined efforts helped us maintain our position as the top income-earning branch.
Q: As a Type E branch, what key factors have contributed to increasing income?
A: As a Type E branch, we focus on VIP clients and prioritize their needs. The BM and ABM personally visit the field to monitor and observe the socioeconomic progress of the members continuously. They also reassess and offer suggestions based on their observations. FO/IFO teams are encouraged to share their perspectives, and we work together to improve, which has contributed to the increase in branch income. Thank you.
Post a Comment